FAQs
What is The Brooklyn Initiative?
The Brooklyn Initiative is a brand dedicated to Brooklyn-themed T-shirts that reflect the borough’s bold character, urban charm, and street culture. Our designs combine style, comfort, and quality to help you express your Brooklyn pride.
What sizes do you offer?
We offer a wide range of sizes, typically from S to XXXL. Check our Size Guide on each product page for exact measurements.
What materials are your T-shirts made of?
Our T-shirts are made from premium-quality cotton or cotton-blend fabrics to ensure softness, durability, and a comfortable fit.
How do I care for my T-shirt?
To maintain the quality of your Brooklyn Initiative T-shirt:
Machine wash cold with similar colors.
Do not bleach or use harsh detergents.
Tumble dry low or air dry for best results.
Iron inside out if necessary.
Where do you ship?
We currently ship nationwide across the U.S. using USPS and FedEx. International shipping is not available at the moment.
How long does shipping take?
- Standard Shipping: 5-7 business days.
- Express Shipping: 2-3 business days (extra charges apply).
- Processing time is usually 1-2 business days before shipping.
What is your return policy?
We accept returns within 30 days of delivery. Items must be in original packaging and unworn. Sale items and custom products are non-returnable. Customers are responsible for return shipping costs. Contact us first before returning an item.
Can I exchange my item?
We only offer exchanges for defective or damaged items. If you receive a faulty product, email us at frederick@thebrooklyninitiative.com with your order details and photos of the issue.
Do you offer custom T-shirt designs?
At this time, we do not offer custom T-shirt printing, but we are always expanding our collection with new Brooklyn-inspired designs.
How can I contact customer support?
You can reach us at:
📧 Email: frederick@thebrooklyninitiative.com
⏳ Response time: Within 24-48 hours